I will never use the service again.
When you think if a brand it should resonate a feeling of happiness and quality or disgust, and agony.
Ok cool, no problem.
Start by looking at the market value of your specific services.
They charge what they want for an item.
When you call customer service the amount of ridiculous excuses they give you would think your dealing with a four year old.
It felt like I had to evaluate myself and then convince others of my worth, or I was forever doomed to make less money.
As an independent consultant, you must answer all of these questions in order to know how much to charge for consulting and offer competitively priced services that also speak to your value.